Privacy policy

Vortigon is responsible for processing personal data collected through this website and, in general, for operating the platform, except where a contracting municipality or agency acts as controller for operational data managed in its instance.

We may collect and store, among other things: name, email, phone, organization, and role; technical browsing data (IP address, browser, pages visited, cookies, and usage events); and, when you use the platform, operational data such as audio, transcripts, text, locations, case files, activity logs, and associated metadata.

We use data to provide and maintain the service, respond to inquiries and demo requests, improve the platform, ensure security and fraud prevention, comply with legal obligations, produce aggregated statistics, and communicate with you or your organization about the service.

We may also use analytics and automated processing tools, including artificial intelligence, on data necessary for product functionality.

We process data based on your consent, performance of a contract or pre-contractual relationship, Vortigon's legitimate interest in operating and improving the service, and compliance with legal obligations, as applicable in each case.

We retain data for as long as necessary for the stated purposes, while a relationship with you or your organization exists, and for additional periods required by law or to defend legal rights.

We may share data with providers that help us operate the platform (hosting, analytics, communications, AI processing, storage, and support), always under confidentiality and security obligations.

We may also disclose information when required by law or to protect rights, safety, and integrity of the service.

We apply reasonable technical and organizational measures to protect data. No system is completely infallible; we also recommend good access and confidentiality practices by users.

You may request access, correction, update, deletion, or objection to processing of your personal data, and revoke consent where applicable, by writing to legal@vortigon.com.

You may also file a complaint with the competent data protection authority.

We may update this policy. The current version will always be published on this page with its update date.

For privacy inquiries, contact us at legal@vortigon.com.